Patient Relations

Minimize time managing patient feedback

• Quickly create and configure data entry forms
• Receive automated and customized email notifications
• Expedite responses with letter automation that incorporates patient information

Streamline reporting and investigation processes

• Rapidly create and configure reports, charts, and enterprise dashboards
• Ensure proper escalation through automated, pre-defined criteria
• Leverage EMR data to gain a holistic view of patient feedback across the enterprise

Improve patient satisfaction and service recovery

• Inform stakeholders in real-time of evolving situations
• Use integrated data from VigiLanz Dynamic Safety Surveillance to identify potential complaints sooner
• Use insights to launch patient satisfaction improvement initiatives